Yep, that’s my job.
Ever considered the process of shopping a scientifical procedure? Research projects all over the world have focused on fashion involvement and the shopping behaviors of consumers. The consumer’s level of fashion involvement is based on the stimulus or situation and the attention to objects that are particularly relevant to the individual.
People find the idea of shopping as a pleasurable experience. Specific shopping behaviors can be credited for this level of enjoyment:
First off, the “holy grail” of any shopping skill: BARGAIN HUNTING! Don’t I know it. From working in retail, it is a known fact that the ‘clearance’ section of the store is notoriously the busiest and most haphazard. You fold stacks upon stacks of clearance merchandise to soon discover that it is ruined in 20 minutes flat. People love their discounts: 40%...50%... don’t even get me started on the ‘buy one get one free’. The reason that going on a treasure hunt for the greatest bargain is so appealing, the feeling of personal achievement. Although, let’s get real, when our entire store was 40% over Christmas, I guarantee that people picked up things they did not really need and walked out with heavily loads than initially anticipated. That’s the beauty of it!
Browsing:“Hey, how are you doing, can I help you find anything?” “No thanks, I’m just looking around.”
-Oh of course, those trite words. We’ve all used them. People are constantly searching out the newest “it” items, the newest trends. So, for the sake of the retail market, hopefully you’re producing, producing, producing in order to change “lookin’ around” to “buying”
Sensory Stimulation:
-Pounding music? Check. Identifiable smell 100 feet before even entering the store? Check. Eye-candy employees wearing flip-flops no matter how much snow is on the ground outside? Check.
-Oh, the sights, smells, and sound of Hollister. Typical. Maybe not everyone’s cup of tea.
-All of this again contributes to the consumer’s hunt for pleasure shopping. Adventurous shoppers seek out these stimulating senses during any shopping experience.
Mingling with others: Last night at Hollister, it was teenage madness. I’d say ever person age 10-18 living in a 20-mile radius of Polaris ventured in. The tween girls went crazzzzzzzyy for the candy colored clearance graphic tees. Embellished with the oversized bird and “HCO”. And yes, I dealt with the aftermath and demolishing of the piles. But that’s just reality, shopping excursions are excusing to get out and about with friends and Hollister is an extremely popular destination for a cold, snowy winter’s night
Being Pampered: Consumer’s gain pleasure through their interaction with the salespeople. They like to be helped, given advice on what works with what. And, high end and upscale boutiques are notorious for pampering: offering champagne as their customer’s wonder, maybe even handing out specialized logo water bottle. So you never forget them. Although, how could you when you get the credit card bill as a reminder at the end of the month…
Kinesthetic Experience: You’ve seen them. Typically the middle-aged women with their workout gear and sneaks walking up and down the mall, arms pumping. Many older women find pleasure in walking in shopping malls as their form of exercise. This activity is a combination of all the shopping behaviors: older women mingling with others through exercise. And, they’re inside a mall with a vow to other “window shop.” Well yea right, it’s hard to fight the temptation of a sale at say, Coldwater Creek?
Conclusion:
“This study serves to alert academic researchers of fashion shopping to consider the importance of fashion involvement among shoppers during in-store visits. It strengthens academic knowledge on the particular shopping experiences, such as mingling or bargaining, of highly involved shoppers. Additionally, it provides ways for fashion retailers to trigger these shopping behaviors that are associated with fashion involvement. For example, retailers can design and implement more effective atmospherics, merchandising and service quality strategies to manage recreational shopping experiences and enhance spending.”
--My version was an adaption, complete study found here:
http://anzmac2010.org/proceedings/pdf/anzmac10Final00238.pdf